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ASA values the opinions of all our customers. Here’s what our customers are saying about their experience with us. We look forward to being able to provide you the same customer service and protection during your next trip.
I have to take the time to express my sincere appreciation for the “Excellent Service” that you provide to our needs.
This miracle opportunity that has presented to our son has brought much happiness and STRESS to our lives. Indeed Patrick will pursue his dream and we pray that he makes good decisions and we also pray that he never has to use this insurance.
As we prepared the arrangements of his trip; “Medical Insurance” was by far the most stressful task that we had to do in such a short time.
We called different numbers for companies that we were provided, talked to other representatives; some directed us to their links, some took our calls very briefly or never returned our calls.
I have to express my sincere appreciation because YOU were by FAR the Most Professional and Efficient Person. You made us feel like you REALLY care about our needs and understood exactly what we needed.
Thanks so very much for your time and Proficient Service, even now referring us to your Colleague Alesha who will be our main point of contact.
My husband and I have been with ASA for several years after retiring to Mexico. The entire staff of ASA have always been available for us, friendly, helpful, and always looking out for our best interests. Once you are a client of ASA you are family to them. None of the staff will ever NOT be available for you nor will they NOT tackle the difficult questions to get you the information you need. We have international insurance with ASA and have always felt that all our needs are met and that should we encounter a health issue (where ever we are), that everyone at ASA will have our backs and go to bat for us if needed. We have contacted Alesha frequently for questions we have, etc. and she is always available, thorough, and we never feel like we are a bother. Communication and service are stellar and you would be wise to seek them out to be your agent for now and the future.
I don't even know where to begin to describe my experience with your company. My family and I have been clients of yours, traveling the globe for the past decade, recently settling in Hong Kong. Up until this year we have only had small medical bills which were all processed efficiently. When I found out I needed to have a total knee replacement I contacted your office and spoke to Alesha. Within days I had an appointment with the top orthopedic surgeon. Prior to my surgery the hospital was demanding that I pay for my entire surgery upfront, as they didn't want to wait for an insurance payment. That very same day your company arranged to have payment for the entire cost of my surgery wired to the hospital. I was so relieved that I could focus on my surgery and recovery. There is so much more I could write about every positive interaction I had with your company, and how efficient you reply.
We have been clients of ASA since we moved to Mexico 20 years ago. Everyone has been extremely attentive to any question or need we have. When my husband was in an accident and had to be rushed to the hospital ASA not only handled the expenses, but also was in contact with us during the entire process. When we returned home they even followed up to see how my husband was doing. A lot of people can sell you an insurance policy, the service and care that ASA offers is one of a kind.
I want to thank everyone at ASA for helping me this past summer. I had been accepted into an exchange student program abroad. Two days before my departure the school informed me I needed to have health insurance, or I wouldn't be able to attend. I searched the State Department and contacted several companies, all of which told me they could not help me. Fortunately, I contacted ASA who was able to not only issue my policy during our call, but also send the school a letter confirming I was covered. Now that I am back from this adventure, I needed to say thank you. There is no doubt that without you I would have missed this life changing opportunity.
This is a letter I felt I needed to send in an appreciation for one of the best agents, of any kind, I have ever worked with. I have had my family moving around the globe since 1999. Trying to find health insurance, as an American, living overseas has always been a big challenge and concern. I was introduced to Alonso Cornejo in 2005. He quickly understood our needs and well exceeded just about anyone from a service provider industry that I have ever spoke with. I looked up IHI when Alonso recommended that care for us. It was claimed to be the number one customer service in the health insurance industry. With people like Alonso, representing that product, they are lucky. We have moved back to the USA and are going with a healthcare provider here in California. Even cancelling our policy, Alonso was gracious and excellent to work with, and extremely prompt.
Alonso treats the customer with care and respect. We even had a baby son in New Zealand last January, which wasn't very easily logistically. Knowing, if there was any kind of problem, I could pick up the phone and call definitely made life a lot better. I am happy we never needed to use our insurance, just knowing we were covered was worth every penny. I appreciate having done business with ASA, Inc. especially with this kind of customer service. I will go out of my way to recommend Alonso to anyone that is in our situation.
We will be a customer again in the future. I am sure of it.
I want to express my great appreciation for all of your extra help getting our employees and their families signed up last month for travel policies. Not only did you find an appropriate policy for your needs and help me sign up employees, several times you adjusted the policies when we wanted to belatedly add and change family coverage. You were consistently courteous and helpful, despite the challenges I presented with each phone call! Thank you very much for making a complicated process easier for us and for doing it with such professionalism and kindness.
The staff at ASA Inc. are so amazing! I consider myself very fortunate to have them working on my behalf. I recently suffered a medical emergency and ASA was there for me making sure that all of my needs were met, taking care of doctors' authorizations, etc. so that I had nothing to worry about except getting better. They return my phone calls promptly and seem to take a personal interest in my welfare. I highly recommend their services.